Refund policy
Marchant Skin Care® Return, Refund & Cancellation Policy
Last Updated: August 2026
At Marchant Skin Care®, we take pride in the quality of the products, services, and experiences offered throughout our family of brands. Because each branch provides a different type of product or service, return and refund eligibility varies accordingly.
This policy applies to purchases made through:
Eternal Beauty Esthetics by Marchant Skin Care®
Professional esthetic services
MSC+ by Marchant Skin Care®
CBD-infused cosmetics and skincare
Angelita Accessories by Marchant Skin Care®
18K gold-plated stainless steel jewelry and accessories
Please review the policy applicable to your purchase below.
Eternal Beauty Esthetics by Marchant Skin Care®
Services, Appointments, Payments & Cancellations
At Eternal Beauty Esthetics by Marchant Skin Care®, appointments are reserved specifically for each client. The following policies are designed to protect your reserved appointment time while allowing us to provide an intentional and personalized service experience.
Booking & Card on File
All appointments booked through the Marchant Skin Care® website require a valid credit or debit card to secure the reservation.
Your card will not be charged at the time of booking. Payment for your scheduled service will be processed once the service has been completed or otherwise fulfilled, unless a charge becomes applicable under our cancellation, late-arrival, no-show, or other terms disclosed at the time of booking.
By providing a payment card and completing your reservation, you authorize Marchant Skin Care® and its applicable payment processor to securely maintain the payment method associated with your appointment and process charges that become due in accordance with the policies and terms accepted at booking.
Service Payments & Refunds
Payment for your service is due upon completion unless otherwise stated.
Due to the personalized nature of professional esthetic services, completed services are non-refundable.
Every service is performed according to the client's consultation, skin presentation, treatment eligibility, and desired cosmetic results. Individual experiences and results may vary.
If you have a concern regarding a service you received, please contact us promptly so we may review the circumstances and determine an appropriate resolution when applicable.
Cancellations & Rescheduling
We understand that plans can change. We require at least 48 hours' notice when canceling or rescheduling an appointment.
Appointments canceled or rescheduled within the 48-hour period may be subject to the applicable cancellation charge disclosed and agreed to at the time of booking.
Any applicable cancellation or no-show charge may be processed using the payment method provided when the appointment was reserved.
Late Arrivals
Please arrive on time for your scheduled appointment.
Late arrival may reduce your available service time when necessary to avoid affecting the next scheduled client.
A delay of 15 minutes or more will be considered a no-show. The appointment will need to be rescheduled, and the applicable no-show charge may be processed using the payment method provided at booking.
No-Shows
Appointments are reserved exclusively for each client. Failure to arrive for a scheduled appointment without providing the required notice will be considered a no-show.
No-shows may be subject to the applicable charge disclosed at booking, and a new appointment will be required to receive the service.
Repeated cancellations or no-shows may affect future booking eligibility.
Consultation & Treatment Eligibility
Services are performed according to professional assessment, client consultation, treatment eligibility, and the skin's presentation at the time of service.
A scheduled service or enhancement may be modified, postponed, or declined when your esthetician determines that a contraindication, skin condition, medication, recent procedure, or other circumstance makes the service inappropriate at that time.
When appropriate, an alternative service or future treatment recommendation may be provided.
Packages
Service packages are paid in full at the time of purchase. The package balance is then redeemed one service at a time, with the applicable service deducted from the package only after that service has been completed.
Services already redeemed from a package are non-refundable. Promotional, discounted, or bundled packages remain subject to the terms and conditions provided at the time of purchase.
Gift cards may be used toward eligible service packages in accordance with the Marchant Skin Care® Gift Card Policy.
Memberships
Memberships are governed by the terms accepted at enrollment.
An active credit or debit card must remain on file to maintain a membership subscription and process applicable recurring charges.
Marchant Skin Care® gift cards may not be used to establish or maintain membership subscriptions because an approved payment method is required on file for recurring billing.
Membership cancellations, payments, benefits, and other requirements remain subject to the applicable Membership Agreement.
Gift Cards
Marchant Skin Care® gift cards may be used toward eligible Eternal Beauty Esthetics services and service packages, as well as other eligible purchases across participating Marchant Skin Care® branches, according to the applicable Gift Card Policy.
Gift cards are non-refundable and cannot be redeemed for cash, except where required by applicable law.
Gift cards cannot be used toward memberships due to the recurring payment method required to maintain the subscription.
Client Responsibility
Clients are responsible for providing complete and accurate information during consultation and notifying their esthetician of relevant changes before receiving a service, including changes to medications, skincare products, recent procedures, allergies, sensitivities, pregnancy status, or other information that may affect treatment eligibility.
Questions or Concerns
For appointment questions, cancellations, rescheduling, payment concerns, or questions regarding a completed service, please contact:
Marchant Skin Care® Customer Care
eternalbeauty@marchantskincare.com
By booking an appointment, you acknowledge and agree to the applicable booking, payment, cancellation, late-arrival, and no-show terms presented at the time of your reservation.
MSC+ by Marchant Skin Care®
CBD Cosmetics & Skincare
Due to the personal-use, cosmetic, hygiene, and product-integrity nature of MSC+ products, opened or used skincare and cosmetic products are not eligible for return or exchange, except when an eligible quality issue, defect, shipping damage, or fulfillment error has occurred.
Unopened Products
Eligible unopened, unused, and untampered products in their original packaging may be considered for return when requested within 14 days of confirmed delivery.
Return authorization must be obtained from Marchant Skin Care® Customer Care before mailing any product back.
Original shipping charges are non-refundable unless the return resulted from an error by Marchant Skin Care®.
Customers are responsible for return shipping costs for discretionary returns unless otherwise stated.
CBD & Temperature-Sensitive Products
Certain MSC+ formulations contain concentrated plant-derived ingredients and hemp-derived CBD. Exposure to temperature fluctuations during transportation may temporarily affect a product's texture, consistency, or appearance.
CBD isolate naturally possesses a crystalline structure, and visible crystallization may occasionally occur under certain temperature conditions. Crystallization alone does not necessarily constitute a product defect.
If you believe your product has experienced a quality issue, please contact Customer Care before using or discarding the product so we can evaluate the concern.
Check out our Why You May See Crystallization in CBD Skin Care blog
Product Reactions
Skincare experiences vary by individual. A personal preference regarding texture, fragrance, consistency, or individual skin response does not automatically constitute a product defect.
If you experience irritation or an unexpected reaction, discontinue use contact us and an appropriate healthcare professional when necessary.
Angelita Accessories by Marchant Skin Care®
Jewelry & Accessories Return Policy
Due to the personal nature of jewelry and accessories, all Angelita Accessories by Marchant Skin Care® sales are final. Returns, exchanges, or refunds are not accepted for change of mind, personal preference, sizing, normal wear, or items that have been worn or used.
Damaged Upon Arrival
An exception may be considered if your accessory arrives damaged or defective.
If you receive a damaged item, you must contact Marchant Skin Care® Customer Care within 48 hours of confirmed delivery to request an authorized return.
customercare@marchantskincare.com
Please provide:
- Your order number or proof of purchase
- A description of the damage
- Clear photographs of the item
- Photographs of the original packaging and shipping materials, when applicable
Do not wear, alter, repair, discard, or return the item before receiving authorization. The item and its original packaging should be retained while your request is reviewed.
Authorized Returns & Refunds
Submitting a damaged-item request does not automatically guarantee a return or refund. Marchant Skin Care® will review the information provided to determine whether the item qualifies under this policy.
If approved, you will receive instructions for the authorized return. Once the returned item is received and inspected, an applicable replacement or refund may be issued based on the circumstances.
Approved refunds will be returned to the original payment method whenever possible. Please allow approximately 5–10 business days for processing after approval. Additional processing time may be required by your bank or payment provider.
Unauthorized returns will not be accepted.
Normal Wear & Jewelry Care
Angelita Accessories are crafted from 18K gold-plated stainless steel. Changes in appearance resulting from normal wear, improper care or storage, scratching, exposure to chemicals, perfumes, lotions, chlorine, excessive abrasion, individual skin chemistry, or other environmental factors are not considered damage upon arrival and are not eligible for return or refund.
Final Sale Acknowledgment
By purchasing from Angelita Accessories by Marchant Skin Care®, you acknowledge and accept that all sales are final, except for eligible items verified as damaged upon arrival and reported within 48 hours of confirmed delivery in accordance with this policy.
Damaged, Defective or Incorrect Orders
Applies to MSC+ & Angelita Accessories
Please inspect your Order upon delivery.
If an item arrives damaged, defective, incorrect, or with a suspected quality issue, contact Marchant Skin Care® Customer Care within 48 hours of confirmed delivery.
Please provide:
-
Your Order number
-
A description of the issue
-
Clear photographs of the product
-
Photographs of the shipping package and materials when shipping damage is involved
Please do not discard the item or original packaging until your claim has been reviewed.
Once evaluated, eligible claims may be resolved through a replacement, exchange, refund, store credit, or another appropriate resolution, depending on the circumstances.
Online Order Cancellations
Before Processing or Shipment
If you wish to cancel an Order, please contact us as soon as possible.
An Order may only be canceled if it has not yet entered fulfillment or been processed for shipment.
Submitting a cancellation request does not guarantee cancellation if processing has already begun.
After Shipment
Once an Order has been processed and shipped, it cannot be canceled.
After delivery, the Order will be subject to the return policy applicable to the branch from which the item was purchased.
Returns by Mail
Do not mail a return without first receiving authorization from Marchant Skin Care® Customer Care.
Once your return has been approved, instructions will be provided for sending the eligible merchandise to:
Marchant Skin Care®
P.O. Box 831
Nogales, Arizona 85621
United States
We recommend using a trackable shipping method when returning merchandise. Marchant Skin Care® cannot guarantee receipt of a return package that cannot be tracked or verified as delivered.
Return shipping costs are the customer's responsibility unless the return results from an eligible defect, shipping damage, incorrect item, or error by Marchant Skin Care®.
Refunds
Approved refunds will be issued to the original payment method whenever possible.
Please allow approximately 5–10 business days for Marchant Skin Care® to process an approved refund after the applicable return has been received and inspected or a cancellation has been confirmed.
Your bank, credit card company, or payment provider may require additional processing time before the refund appears on your account.
Original shipping charges are generally non-refundable unless the refund results from an eligible shipping issue, defect, incorrect item, or error by Marchant Skin Care®.
Late or Missing Refunds
If you have received confirmation that a refund was issued but have not yet received it:
First, check your account again and allow the stated processing period to pass. If the refund still does not appear, contact your credit card company, bank, or payment provider, as additional processing time may be required.
If you have completed these steps and still cannot locate your refund, please contact Marchant Skin Care® Customer Care.
customercare@marchantskincare.com
Proof of Purchase
A valid receipt, Order confirmation, or other acceptable proof of purchase is required for returns, exchanges, replacements, and refund requests.
Products purchased through an authorized third-party retailer may be subject to that retailer's return and refund policies and may need to be returned directly to the original place of purchase.
Gift Cards
Marchant Skin Care® gift cards are non-refundable and cannot be redeemed for cash, except where required by applicable law.
Gift cards may be used toward eligible purchases across participating Marchant Skin Care® branches according to the applicable Gift Card Policy.
Gift cards may be applied toward eligible service packages but cannot be used toward memberships, as memberships require an active credit card or other approved payment method on file to maintain the subscription.
Promotional Purchases
Products or services purchased as part of a promotion, bundle, discount, complimentary offer, or special event remain subject to the terms of the applicable promotion.
Promotional value, complimentary services, complimentary merchandise, and discounts have no cash value and are not independently refundable unless required by applicable law.
If part of a qualifying promotional purchase is returned, the value of the promotion may be adjusted or deducted from the applicable refund when permitted.
Contact Us
For return authorization, Order cancellations, damaged or defective merchandise, refund questions, or other concerns, please contact:
Marchant Skin Care® Customer Care
customercare@marchantskincare.com
Please include your Order number or appointment information whenever applicable so we can assist you efficiently.
Our Commitment
Every branch of Marchant Skin Care® may offer something different, but our commitment remains the same: intentional care, quality, transparency, and an experience worth choosing again.
Thank you for choosing Marchant Skin Care® and its family of brands.