Shipping policy
Marchant Skin Care® Shipping, Order & Cancellation Policy
Last Updated: August 2026
Thank you for visiting and shopping with Marchant Skin Care®. The following Shipping, Order & Cancellation Policy applies to eligible purchases made through Marchant Skin Care® and its branches.
Interpretation & Definitions
Words with an initial capital letter have the meanings defined below. These definitions apply whether the terms appear in singular or plural.
For purposes of this Policy:
“Company,” “We,” “Us,” or “Our” refers to Marchant Skin Care® and its applicable branches, including Eternal Beauty Esthetics by Marchant Skin Care®, MSC+ by Marchant Skin Care®, and Angelita Accessories by Marchant Skin Care®.
“Goods” refers to eligible products offered for sale through the Service.
“Order” means a request by You to purchase Goods from Us.
“Service” refers to the Marchant Skin Care® Website and its associated online shopping services.
“Website” refers to Marchant Skin Care®, accessible at www.marchantskincare.com.
“You” or “Your” refers to the individual accessing or purchasing through the Service, or the company or other legal entity on whose behalf such individual is accessing or using the Service.
Domestic Shipping Policy
Order Processing
Orders are generally processed within 2–3 business days. Orders are not typically shipped or delivered on weekends or holidays.
During holidays, promotional periods, product launches, or periods of high order volume, processing and carrier transit times may be extended. If a significant processing delay affects Your Order, We will make reasonable efforts to notify You using the contact information provided with Your Order.
Processing time is separate from carrier transit time.
Shipping Rates & Delivery Estimates
Available shipping rates and estimated delivery times may vary based on Your destination, Order, and selected shipping method and will be presented when applicable during checkout.
Delivery delays may occasionally occur due to weather, carrier operations, holidays, transportation interruptions, or other circumstances outside of Our reasonable control.
Overnight delivery is currently unavailable.
Estimated delivery dates are estimates and are not guaranteed unless expressly guaranteed by the applicable shipping carrier.
Shipment Confirmation & Tracking
When tracking is available, You will receive shipment confirmation containing Your tracking information once Your Order has shipped.
Please allow up to 24 hours for tracking information to become active within the carrier's system.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an Order.
Please carefully review Your shipping information before completing Your purchase. If an Order is returned due to an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply before the Order can be resent.
U.S. Territories, P.O. Boxes & Military Addresses
Marchant Skin Care® may ship eligible products to P.O. boxes, U.S. Territories, and APO/FPO/DPO addresses, subject to product eligibility, carrier availability, and applicable laws and regulations.
Certain products, including hemp-derived CBD products, may be subject to additional shipping restrictions.
MSC+ Hemp-Derived CBD Shipping
MSC+ by Marchant Skin Care® offers topical cosmetic products formulated with hemp-derived CBD.
Applicable MSC+ products are formulated and distributed with federal hemp requirements and applicable cannabinoid limitations in consideration. Product availability and shipment remain subject to applicable federal, state, local, and carrier requirements.
A product's compliance with federal hemp requirements does not necessarily mean that the product is eligible for sale or shipment within every state or local jurisdiction.
For this reason, Marchant Skin Care® reserves the right to restrict, hold, modify, or cancel an Order containing an MSC+ product when necessary to comply with applicable laws, regulations, or carrier requirements.
CBD Testing & Certificates of Analysis
Quality, transparency, and cannabinoid concentration are carefully considered throughout the development and production of MSC+ products.
Applicable cannabinoid products are supported by independent third-party laboratory testing, with cannabinoid testing information documented through Certificates of Analysis (COAs).
Marchant Skin Care® maintains applicable product and compliance documentation as required and may make relevant testing information available to customers where appropriate.
Federal & Carrier Compliance
Hemp-derived products shipped through the United States Postal Service are subject to applicable USPS requirements governing hemp and hemp-derived products.
Where required, Marchant Skin Care® maintains supporting documentation concerning the eligibility of applicable hemp-derived products for shipment.
All shipments remain subject to applicable federal, state, and local laws and the requirements of the selected shipping carrier.
CBD Cosmetics
MSC+ topical skincare products are marketed as cosmetics unless otherwise expressly identified and lawfully marketed for another purpose.
Our cosmetic products are intended for purposes such as cleansing, moisturizing, conditioning, beautifying, and supporting the appearance of the skin.
Unless expressly authorized and labeled for such use, MSC+ cosmetic products are not intended to diagnose, treat, cure, mitigate, or prevent any disease.
Temperature-Sensitive Skincare
Skincare products may experience varying environmental conditions while in transit, particularly when traveling between warm and cool climates.
Certain changes in texture, consistency, or appearance may occur as a result of temperature fluctuations during transportation.
CBD isolate naturally possesses a crystalline structure. As a result, certain MSC+ formulations containing CBD isolate may occasionally display visible crystallization following exposure to changing temperatures.
Visible crystallization alone does not necessarily indicate that a product has expired or is unusable.
Upon receiving Your Order, please follow the storage and handling instructions provided with the product and avoid unnecessary exposure to excessive heat, direct sunlight, or extreme temperatures.
If You have concerns regarding the appearance, packaging, or integrity of an MSC+ product upon arrival, please contact Customer Care before use.
International Shipping
International shipping availability varies according to the product, destination country, carrier, and applicable import requirements.
Hemp and hemp-derived CBD products are not eligible for international mailing through USPS. Additional restrictions may apply when using other carriers.
Marchant Skin Care® does not guarantee international availability of MSC+ products and reserves the right to restrict or cancel international Orders when necessary.
Where international shipping is available, the customer is responsible for understanding applicable destination-country import requirements and for any customs duties, tariffs, taxes, brokerage charges, or other fees imposed by the destination country or carrier unless otherwise stated.
Multiple-Branch Orders
Orders containing merchandise from more than one Marchant Skin Care® branch may be processed or shipped separately.
As a result, You may receive multiple packages or tracking numbers for a single Order.
Lost, Stolen & Delayed Packages
Once an Order has been accepted by the shipping carrier, delivery is subject to the carrier's operations.
If tracking indicates that Your package has been delivered but You cannot locate it, please check the delivery area, household members, applicable neighbors, and the carrier's tracking information before contacting Us.
Marchant Skin Care® is not responsible for theft occurring after a carrier has confirmed delivery to the address provided with the Order, subject to applicable law.
If Your shipment appears to be lost or experiences an unusual delay, please contact Customer Care so We can assist You in determining the appropriate next steps with the carrier.
Damaged or Defective Orders
We ask that You inspect Your Order promptly upon delivery.
If an item arrives damaged, defective, incorrect, or with a suspected quality issue, please contact Marchant Skin Care® Customer Care within 48 hours of delivery.
Please include:
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Your Order number
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A description of the issue
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Photographs of the affected item
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Photographs of the shipping packaging and materials when shipping damage is involved
Please retain the product, original packaging, and shipping materials until Your claim has been reviewed.
Eligible claims will be evaluated individually. Depending on the circumstances and applicable policy, an appropriate resolution may include a replacement, refund, store credit, or other resolution.
Order Cancellation Policy
We understand that circumstances may require You to cancel an Order.
Cancellation Before Processing or Shipment
If You wish to cancel Your Order, please contact Customer Care as soon as possible.
Orders may only be canceled when they have not yet entered processing for shipment.
Submitting a cancellation request does not guarantee that the Order can be canceled if fulfillment has already begun.
Cancellation After Shipment
Once an Order has been processed and shipped, it cannot be canceled.
After delivery, eligibility for a return, replacement, or other resolution will be determined according to the applicable Marchant Skin Care® Return Policy and the type and condition of the merchandise purchased.
Product Returns
Return eligibility varies according to the type of merchandise purchased.
MSC+ Skincare & Cosmetic Products
Due to product integrity, hygiene, and safety considerations, opened or used cosmetic and skincare products may be subject to return restrictions.
Products that arrive damaged, defective, incorrect, or with a verified quality issue may qualify for an appropriate resolution under Our applicable Return Policy.
Angelita Accessories
Due to the personal nature of jewelry, Angelita Accessories by Marchant Skin Care® jewelry sales are final, except in cases involving eligible manufacturing defects, shipping damage, or an incorrect item.
For hygiene purposes, earrings and other pierced jewelry are non-returnable and non-exchangeable.
Additional terms are provided in Our Jewelry Return Policy.
Refunds
When a refund is approved, it will generally be issued to the original payment method used for the purchase.
Approved refunds are typically processed within 5–10 business days after cancellation approval, return processing, or confirmation of an eligible claim.
Financial institutions may require additional time before the credit appears on Your account.
Original shipping charges and return shipping costs may be non-refundable unless the return results from an error by Marchant Skin Care®, an eligible defect, or another circumstance expressly covered by Our policies.
Customs, Duties & Taxes
Where applicable, Marchant Skin Care® is not responsible for customs duties, import taxes, tariffs, brokerage fees, or similar charges imposed by governmental authorities or carriers after an Order has been placed.
Unless otherwise stated, these charges are the responsibility of the customer.
Changes in Hemp, CBD & Shipping Regulations
Federal, state, local, carrier, hemp, cannabinoid, cosmetic, and shipping requirements may change over time.
Marchant Skin Care® reserves the right to update this Policy, restrict product availability, modify shipping destinations, or cancel an Order when reasonably necessary to comply with applicable laws, regulations, or carrier requirements.
The version of this Policy displayed on Our Website at the time of Your purchase will govern Your Order, subject to applicable law.
Contact Us
For Order cancellations, shipping questions, damaged or defective merchandise, or other Order-related inquiries, please contact:
Marchant Skin Care® Customer Care
customercare@marchantskincare.com
When contacting Us regarding an existing Order, please include Your Order number whenever possible so We can assist You more efficiently.
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Let Your Shopping Mean Something
At Marchant Skin Care®, Your purchase extends beyond beauty and self-care. Through Our environmental giving initiatives, qualifying purchases help support efforts such as tree planting and ecological restoration.
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